tgcloud Privacy Policy

tgcloud ("we", "us", "our") is committed to protecting the privacy and personal data of every player who interacts with the tgcloud platform at https://tgcloud.win. This Privacy Policy has been prepared in compliance with Republic Act No. 10173, otherwise known as the Data Privacy Act of 2012 of the Philippines ("DPA"), and its implementing rules and regulations, as administered by the National Privacy Commission (NPC) of the Philippines.

This Privacy Policy describes the types of personal information that tgcloud collects from and about Filipino players and other users of our platform, the purposes for which we process that information, the parties with whom we share it, the measures we take to keep it secure, the period for which we retain it, and the rights you have as a data subject under Philippine law.

By creating a tgcloud Account, depositing funds, placing a wager, or otherwise using the tgcloud platform in any manner, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.

This Privacy Policy applies to all personal data collected by tgcloud through the following channels and interactions:

• The tgcloud website at https://tgcloud.win and all associated subdomains and pages;
• The tgcloud account registration and login process;
• Deposits and withdrawals made through GCash, PayMaya, BPI, BDO, Metrobank, Visa, and Mastercard;
• Gameplay activity across all tgcloud game categories — live dealer casino, sports betting, slots, e-sabong, bingo, and fishing arcade;
• Communications between you and tgcloud's customer support team via live chat, email, or any other channel;
• Marketing communications, promotional offers, and loyalty program interactions (where applicable and consented to).

This Privacy Policy does not apply to the privacy practices of any third-party payment processors, identity verification providers, or game content providers whose own privacy policies govern the data they independently collect from you in the course of their services.

tgcloud collects the following categories of personal data, depending on your interaction with the platform:

• Full legal name as it appears on a government-issued Philippine identification document;
• Date of birth (used to verify the mandatory 21+ age requirement under PAGCOR regulations);
• Philippine mobile number (in +63 format);
• Valid email address;
• Government-issued Philippine ID details (document type, ID number, expiry date) submitted during KYC verification;
• Selfie photograph or liveness verification data submitted during identity verification.

• GCash account number or PayMaya account details;
• Bank account details (BPI, BDO, Metrobank) provided for withdrawal processing;
• Visa or Mastercard details (card number masked, expiry, billing address) where applicable;
• Deposit and withdrawal transaction records, including amounts in Philippine Peso (₱), timestamps, and payment reference numbers;
• Account balance history and wagering records.

• IP address and approximate geographic location derived from IP;
• Device type, operating system, and browser information;
• Session timestamps and duration;
• Pages visited on tgcloud and click interaction data;
• Game session logs, bet amounts, game outcomes, and wagering history.

• Records of live chat conversations with tgcloud support agents;
• Email correspondence with tgcloud;
• Support ticket content and resolution records.

tgcloud collects personal data through the following means:

• Directly from you — when you register for a tgcloud Account, submit KYC documents, make a deposit or withdrawal, contact customer support, or opt into a promotion;
• Automatically — through session tracking technologies (including cookies, log files, and similar technologies) when you browse or interact with the tgcloud platform;
• From third-party providers — identity verification results from our KYC partner; payment confirmation data from GCash, PayMaya, and banking payment gateways; fraud detection signals from security service providers;
• From regulatory sources — information shared by PAGCOR, the AMLC, or other Philippine regulatory authorities in the course of their oversight functions.

tgcloud processes your personal data on one or more of the following legal bases as recognized under the Philippine Data Privacy Act of 2012:

tgcloud uses the personal data it collects for the following specific purposes:

• Account management: Creating, maintaining, and securing your tgcloud Account, including authentication via OTP two-factor verification;
• Identity and age verification: Confirming that you meet the 21+ age requirement and verifying your identity as required by PAGCOR and Philippine law;
• Transaction processing: Facilitating GCash deposits, PayMaya payments, bank transfers, and withdrawals in Philippine Peso (₱);
• Game delivery: Providing access to tgcloud's full game library including live dealer, slots, sports betting, e-sabong, bingo, and fishing arcade titles;
• Regulatory compliance: Meeting tgcloud's obligations under the Philippine Anti-Money Laundering Act (RA 9160 as amended) and PAGCOR operating requirements;
• Fraud prevention and security: Detecting unauthorized account access, identifying suspicious transaction patterns, and protecting the integrity of the platform;
• Responsible gaming: Monitoring gameplay patterns to identify indicators of problem gambling and administering self-exclusion, deposit limit, and session time tools;
• Customer support: Responding to your enquiries, resolving disputes, and improving support quality;
• Platform improvement: Analysing aggregated, anonymized usage data to improve tgcloud's performance, game selection, and user experience;
• Marketing (consent-based): Sending promotional communications about tgcloud bonuses, new games, and offers — only where you have opted in.

tgcloud does not sell, rent, or trade your personal data to third parties for their independent commercial use. We share personal data only in the following circumstances and with the following categories of recipients:

• Payment processors: GCash (G-Xchange, Inc.), PayMaya Philippines, Inc., BPI, BDO Unibank, Metrobank, and international card networks (Visa / Mastercard) — data shared is limited to what is necessary to process the specific transaction;
• Identity verification providers: Third-party KYC and liveness verification service providers contracted by tgcloud — data shared is limited to the identity documents and biometric data you submit during verification;
• Regulatory and law enforcement authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), the Bureau of Internal Revenue (BIR), and Philippine law enforcement agencies — as required by applicable Philippine law or lawful regulatory direction;
• Fraud prevention services: Third-party fraud detection and cybersecurity service providers whose services are necessary to protect the integrity of the tgcloud platform and its players;
• Professional advisors: Legal counsel, auditors, and accounting firms bound by professional duties of confidentiality, where necessary in connection with legal, compliance, or audit activities.

All third parties with whom tgcloud shares personal data are required to maintain the confidentiality and security of that data and are prohibited from using it for any purpose other than the specific purpose for which it was shared.

Certain third-party service providers engaged by tgcloud may process your personal data outside of the Republic of the Philippines. Where such transfers occur, tgcloud ensures that appropriate safeguards are in place in accordance with Section 21 of the Philippine Data Privacy Act of 2012, including:

• Contractual clauses requiring overseas recipients to maintain data protection standards equivalent to those required under Philippine law;
• Verification that recipient countries or organizations provide an adequate level of data protection;
• Binding corporate rules or equivalent instruments where the recipient is a corporate affiliate of tgcloud.

tgcloud implements a comprehensive set of technical and organizational security measures designed to protect your personal data against unauthorized access, disclosure, alteration, accidental loss, and destruction:

• Encryption in transit: All data exchanged between your device and tgcloud's servers is encrypted using industry-standard TLS 1.2/1.3 (256-bit SSL);
• Encryption at rest: Sensitive personal data, including KYC documents and payment information, is encrypted at rest using AES-256;
• Access controls: Access to personal data is restricted to tgcloud staff and contractors on a strict need-to-know basis, enforced through role-based access control systems;
• Two-factor authentication: tgcloud's internal administrative systems require multi-factor authentication for all staff with access to player data;
• Security audits: tgcloud conducts regular third-party penetration testing and security vulnerability assessments on the platform;
• Incident response: tgcloud maintains a formal data breach response plan. In the event of a data breach affecting your personal data, tgcloud will notify affected players and the National Privacy Commission as required by the Philippine DPA.

tgcloud retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law:

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymized.

tgcloud uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files stored on your device by your browser when you visit the tgcloud website. We use the following categories of cookies:

• Strictly necessary cookies: Essential for the tgcloud platform to function — including session management, login authentication, and security tokens. These cannot be disabled without significantly impairing platform functionality;
• Functional cookies: Remember your preferences such as language settings, game filters, and display options to improve your tgcloud experience across sessions;
• Analytics cookies: Collect anonymized, aggregated data about how Filipino players interact with tgcloud, helping us identify and fix usability issues and improve game navigation;
• Security cookies: Used by tgcloud's fraud detection systems to identify unusual access patterns and protect your account from unauthorized use.

You can manage cookie preferences through your browser settings. Note that disabling strictly necessary cookies may prevent certain tgcloud features from functioning correctly. tgcloud does not use third-party advertising cookies.

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by tgcloud:

To exercise any of these rights, submit a written request to tgcloud's Data Protection Officer at [email protected] with the subject line "Data Subject Rights Request." tgcloud will respond within thirty (30) calendar days. Requests may require identity verification before processing.

If tgcloud becomes aware that personal data has been collected from a person under the age of 21, that data will be immediately deleted, the associated Account will be permanently closed, and any deposited funds will be returned to the originating payment method following applicable verification. If you believe your minor child's data has been collected by tgcloud, please contact us immediately at [email protected].

tgcloud may send you promotional communications about new games, deposit bonuses, and special offers. We will only send marketing communications where you have expressly opted in to receive them during registration or through your Account preferences.

You may withdraw your consent to marketing communications at any time by:

• Clicking the unsubscribe link included in any marketing email from tgcloud;
• Updating your communication preferences in your tgcloud Account settings;
• Contacting tgcloud support at [email protected] requesting removal from marketing lists.

Withdrawing marketing consent does not affect the lawfulness of processing carried out before withdrawal, and does not affect tgcloud's right to send you transactional and account-related communications (such as deposit confirmations, withdrawal notifications, and security alerts) which are sent on the basis of contractual necessity.

If you have a complaint or concern about how tgcloud is handling your personal data, we encourage you to contact tgcloud's Data Protection Officer in the first instance:

• Email: [email protected] — subject line: "Privacy Complaint"
• Live Chat: Available 24/7 on the tgcloud platform
• Response Time: tgcloud aims to acknowledge all privacy complaints within 5 business days and resolve them within 30 calendar days

If you are not satisfied with tgcloud's response to your complaint, you have the right to escalate the matter to the National Privacy Commission of the Philippines (NPC), the statutory data protection authority for the Philippines. Information about how to file a complaint with the NPC is available at the NPC's official website.

tgcloud reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable Philippine law, or regulatory requirements. When material changes are made, tgcloud will notify registered players via email to their registered address and/or via a prominent notice on the tgcloud platform prior to the changes taking effect.

The effective date at the top of this Privacy Policy indicates when it was last updated. Continued use of the tgcloud platform after the effective date of any amended Privacy Policy constitutes your acceptance of the updated terms. We encourage you to review this Privacy Policy periodically.

The current version of this Privacy Policy is always available at tgcloud.win/privacy-policy.

For any questions, requests, or concerns relating to this Privacy Policy or tgcloud's handling of your personal data, please contact us through the following channel:

• Email: [email protected]
• Subject Line: Use "Privacy Policy Enquiry" or "DPO Request" as appropriate
• Live Chat: Available 24/7 directly on the tgcloud platform for Filipino players
• Response Time: tgcloud's Data Protection Officer aims to respond to all privacy enquiries within 5 Philippine business days